Complaints

Alabama

• Ray Gibson, RN
• Registry Supervisor
• Alabama Department of Public Health, Complaint Unit Supervisor
• Division of Healthcare Facilities
• P.O. Box 303017
• Montgomery, AL 36130-3017
• Phone: 334-206-5163

Montana

• Certification Bureau QAD – DPHHS
• P.O. Box 202953
• Helena, MT 59620-2953
• Phone: 406-444-2099
• Email: mtssad@mt.gov

Alaska

• Sonia Lipker, Investigator
• Department of Commerce, Community & Economic Development
• Division of Corporations, Business & Professional Licensing
• 550 W 7th Avenue, Suite 1500 Anchorage, AK 99501
• Phone: 907-269-7646
• Fax: 907-269-8195
• Email: Sonia.lipker@alaska.gov

Nebraska

• Connie Wagner, RN, BSN
• Nursing Support Supervisor
• Division of Public Health, Licensure Unit
• Nursing and Nursing Support
• P. O. Box 94986
• Lincoln, NE 68509-4986
• Phone: 402-471-4969
• Fax: 402-742-1151
• Website: www.dhhs.ne.gov

Arizona

• Arizona State Board of Nursing
• Complaints/Investigations
• 1740 W Adams Street, Suite 2000
• Phoenix, AZ 85007
• Phone: 602-771-7827
• Email: complaints@azbn.gov
• Website:www.azbn.gov

Nevada

• Sam McCord, BSN, RN
• Nevada State Board of Nursing
• 5011 Meadowood Mall Way, Ste. 300 Reno, Nevada 89502-6576
• Phone: 888-590-6726
• Email: smccord@nsbn.state.nv.us

Arkansas

• Arkansas Department of Human Services
• P.O. Box 8059 Slot S405
• Little Rock, AR 72203-8059
• Phone: 501.320.6461

New Hampshire

• New Hampshire Board of Nursing
• 121 South Fruit Street, Suite 102 Concord, NH 03301-2431
• Phone: 603-271-8282
• Alternate Phone: 603-271-6604
• Fax: 603-271-6605
• Email: Board.Questions@nh.gov
• Website: www.oplc.nh.gov

California

• Department of Public Health
• Licensing & Certification Program
• Professional Certification Branch/Investigation Section
• P.O. Box 997416, MS 3303
• Sacramento, CA 95899-7416
• Abuse Hotline 916-492-8232
• Main Phone: 916-445-4423
• Email: cnamisconduct@cdph.ca.gov

New Jersey

• Office of Ombudsman for the Institutionalized Elderly Department of Public Advocate
• P.O. Box 852
• Trenton, NJ 08625-0852
• Phone: 877-582-6995
• Website: www.nj.gov/ooie/
• New Jersey Department of Health
• Division of Health Facilities Evaluation and Licensing
• Office of Program Compliance
• P.O. Box 368
• Trenton, NJ 08625-0367
• Phone: 609-984-8128

Colorado

• State Board of Nursing
• 1560 Broadway, Suite 1350 Denver, CO 80202
• Phone: 303-894-2430
• Alternate Phone: 303-894-2458
• Fax: 303-894-2821
• Email:Dora_nursingboard@state.co.us

New Mexico

• DOH/DHI/Program Support Bureau
• Complaints Department
• 2040 S Pacheco Street, 2nd Floor, Room 202 Santa Fe, New Mexico 87505
• Phone: 505-476-9027
• Phone (toll-free in state): 800-752-8649
• Fax: 505-476-8977

Connecticut

• Connecticut Department of Public Health
• 410 Capitol Ave., MS# 12 MQA Hartford, CT 06134-0308
• Phone: 860-509-7603 option #1
• Fax: 860-707-1983
• Email: dph.nurseaide@ct.gov

New York

• MaryJane Vogel, Director
• Bureau of Centralized Complaint Intake Program New York State
• Department of Health
• 875 Central Avenue Albany, NY 12206
• Phone: 888-201-4563

Delaware

• Long Term Care Residents Protection
• 3 Mill Road, Suite 308 Wilmington, DE 19806
• Phone: 877-453-0012
• Website: www.dhss.delaware.gov/dhss/dltcrp/mailform.html

North Carolina

• Department of Health and Human Services
• Division of Health Service Regulation
• Health Care Personnel Registry Investigations Branch
• 2719 Mail Service Center
• Raleigh, NC 27699-2719
• Phone: 919-855-3968
• Fax: 919-733-3207

District of Columbia

• District of Columbia Board of Nursing
• 899 North Capitol Street NE, Suite 200 Washington, DC 20002
• Phone: 877-672-2174
• Fax: 202-727-8471
• Website: doh.dc.gov/service/certified-nurse-aides-licensing

North Dakota

• Bruce Pritschet
• Division of Health Facilities
• 600 East Boulevard Avenue, Dept. 301 Bismarck, ND 58505-0200
• Phone: 701-328-2352
• Email: CNARegistry@nd.gov
• (For Unlicensed Assisted Persons Only)
• North Dakota Board of Nursing
• 919 South 7th Street, Suite 504 Bismarck, ND 58504-5881
• Phone: 701-328-9788
• Fax: 701-328-9785

Florida

• Florida Department of Health
• Division of Medical Quality Assurance
• Consumer Services Unit
• 4052 Bald Cypress Way, Bin C-75 Tallahassee, Florida 32399-3275
• Phone: 850-245-4339
• Email: MQA.ConsumerServices@flhealth.gov
• Website: https://www.floridahealth.gov/%5C/licensing-and-regulation/enforcement/admin-complaint-process/consumer-services.html

Ohio

• James Hodge
• Bureau of Survey and Certification
• Ohio Department of Health
• 246 North High Street Columbus, OH 43215-2412
• Phone: 614-644-6220
• Email: James.Hodge@odh.ohio.gov

Georgia

• Georgia Department of Community Health
• Healthcare Facility Regulation Division
• Long Term Care Section
• 2 Peachtree Street NW, 31st Floor Atlanta, GA 30303
• Phone: 800-878-6442

Oklahoma

• Angie Stewart
• Oklahoma State Department of Health
• Office of General Counsel
• 1000 NE 10th Street Oklahoma City, OK 73117-1299
• Phone: 405-271-6017
• Phone (after hours): 800-747-8419
• Website: www.health.ok.gov/program/nrsaid/index.html

Guam

• Marlene Carbullido, RN, MSN
• Executive Officer
• Guam Board of Nurse Examiners
• 194 Hernan Cortez Avenue, Suite 213 Hagatna, Guam 96910
• Phone: 671-735-7412
• Fax: 671-734-7413
• Email: Marlene.Carbullido@dphss.guam.gov

Oregon

• Oregon State Board of Nursing
• 17938 SW Upper Boones Ferry Rd. Portland, OR 97224
• Phone: 971-673-0685
• Fax: 971-673-0684

Hawaii

• Department of Health (Medicare)
• Office of Health Care Assurance Medicare Section
• 601 Kamokila Boulevard, Room 395 Kapolei, Hawaii 96707
• Phone: 808-692-7420
• Department of Human Services (Adult Protective Services)
• Social Services Division
• 1390 Miller Street, Room 209 Honolulu, Hawaii 96813
• Phone: 808-586-49970

Pennsylvania

• Pennsylvania Department of Health
• Division of Nursing Care Facilities
• Phone: 717-787-1816
• Fax: 717-772-2163
• Phone (Complaint Hotline): 800-254-5164

Idaho

• Co-Supervisors of Long Term Care
• Division of Licensing and Certification
• Bureau of Facility Standards
• Department of Health and Welfare
• P.O. Box 83720
• Boise, ID 83720-0009
• Phone: 208-334-6626
• Fax: 208-364-1888

Rhode Island

• Rhode Island Department of Health
• Office of Health Professionals Regulation
• 3 Capitol Hill, Room 105 Providence, RI 02908-5097
• Phone: 401-222-5200
• Phone (After-Hours Emergency Number): 401-272-5952

Illnois

• Illinois Department of Public Health
• Office of Health Care Regulations, LTC Field Operations
• 525 W. Jefferson St. Springfield, IL 62761
• Phone (24-hour hotline): 800-252-4343

South Carolina

• South Carolina Department of Health and Environmental Control
• Complaint Program
• 2600 Bull Street Columbia, SC 29201
• Phone: 803-545-4205
• Email: dennispl@dhec.sc.gov

Indiana

• Janelyn Kulk, Director
• Indiana State Department of Health
• Division of Health Care Education and Quality
• 2 North Meridian Street, Section 4B Indianapolis, IN 46204
• Phone: 317-233-7480
• Fax: 317-233-7477

South Dakota

• Jana Doherty
• South Dakota Department of Health
• 615 East 4th St. Pierre, SD 57501
• Phone: 605-773-3497
• Fax: 605-773-6667

Iowa

• Department of Inspections and Appeals
• Health Facilities Division
• Lucas State Office Building 321 East 12th Street Des Moines, IA 50319
• Phone: 515-281-4115
• Fax: 515-242-5022

Tennessee

• Office of Health Care Facilities
• Central Intake Unit
• Phone: 877-287-0010
• Office of Health Care Facilities
• Phone: 615-741-7670

Kansas

• Caryl Gill
• Kansas Department for Aging and Disability Services
• New England Building 503 S. Kansas Ave. Topeka, KS 66603
• Phone: 785-296-4986
• Fax: 785-296-0256
• Email: kdads.wwwmail@ks.gov
• Website: kdads.ks.gov

Texas

• Health and Human Services Commission
• Consumer Rights and Services
• Mail Code E-240, P.O. Box 149030
• Austin, TX 78714-9030
• Phone (in state only): 800-458-9858

Kentucky

• Long Term Care Division
• Office of Inspector General
• 275 E. Main St., 5E-A Frankfort, KY 40621
• Phone: 502-564-7963 ext. 3291
• Fax: 502-564-6546
• Website: chfs.ky.gov/agencies/os/oig/dhc

Utah

• Utah Department of Human Services
• Division of Aging and Adult Services
• Phone: 800-371-7897
• Website: daas.utah.gov/

Louisiana

• Louisiana State Department of Health and Hospitals
• Health Standards Section
• Long Term Care Division
• P.O. Box 3767
• Baton Rouge, LA 70821 – 3767
• Phone (Long Term Care Complaint Hotline): 888-810-1819
• Fax: 225-342-5073

Vermont

• Adult Protective Services
• Department of Disabilities, Aging and Independent Living
• Division of Licensing and Protection
• HC 2 South, 280 State Drive Waterbury, VT 05671-2060
• Phone: 800-564-1612
• Other Related Complaints:
• Vermont State Board of Nursing
• Phone: 802-828-2396

Maine

• Department of Health & Human Services
• Division of Licensing & Regulatory Services
• State House Station #11 41 Anthony Avenue Augusta, Maine 04333
• Phone: 800-383-2441

Virginia

• Virginia Department of Health Professions Enforcement Division
• Perimeter Center
• 9960 Mayland Drive, Suite 300 Henrico, Virginia 23233-1463
• Phone: 800-533-1560
• Alternate Phone: 804-367-4691
• Fax: 804-527-4424
• Email: enfcomplaints@dhp.virginia.gov

Maryland

• Maryland Board of Nursing
• Complaints & Investigations Division
• 4140 Patterson Avenue Baltimore, MD 21215-2254
• Phone: 410-585-1925
• Email: MBON.ComplaintsInvestigations@maryland.gov

Virgin Islands

• Virgin Islands Board of Nurse Licensure
• P.O. Box 304247, Veterans Drive Station St. Thomas, VI 00803
• Phone: 340-776-7397
• Fax: 340-777-4003
• Website: www.thevibnl.org/

Massachusetts

• Massachusetts Department of Public Health Health Care Safety and Quality
• 99 Chauncy Street Boston, MA 02111
• Phone: 617-753-8000

Washington

• Loida Baniqued, Field Manager
• Resident & Client Protection Program
• Aging & Disability Services Administration Residential Care Services Division
• P.O. Box 45600
• Olympia, WA 98504-5600
• Phone: 360-725-3218
• Fax: 360-725-3208

Michigan

• Michigan Department of Licensing and Regulatory Affairs
• Bureau of Community and Health Systems
• P.O. Box 30664 Lansing, MI 48909
• Phone: 517-284-8961

West Virginia

• West Virginia Department of Health and Human Services
• Office of Health Facilities, Licensure and Certification
• 408 Leon Sullivan Way Charleston, WV 25301-1713
• Phone: 304-558-0050
• Fax: 304-558-2515
• Website: ohflac.wvdhhr.org/

Minnesota

• Office of Health Facility Complaints
• 85 East 7th Place, Suite 220
• P.O. Box 64970
• St. Paul, MN 55164-0970
• Phone: 651-201-4201
• Alternate Phone: 800-369-7994
• Email: Health.ohfc-complaints@state.mn.us

Wisconsin

• Laurie Arkens, Director
• Office of Caregiver Quality
• Department of Health Services
• P.O. Box 2969
• Madison, WI 53701
• Phone: 608-261-8319
• Fax: 608-264-6340
• Website: www.dhs.wisconsin.gov/guide/complaints.htm

Mississippi

• Complaint Unit
• Mississippi State Department of Health
• Bureau of Health Facilities
• Licensure and Certification
• P.O. Box 1700
• Jackson, MS 39215-1700
• Phone: 601-364-1100
• Website: www.msdh.state.ms.us

Wyoming

• Wyoming State Board of Nursing
• 130 Hobbs Avenue, Suite B Cheyenne, WY 82002
• Phone: 307-777-7601
• Fax: 307-777-3519

Missouri

• Missouri Department of Health and Senior Services
• P.O. Box 570
• Jefferson City, MO 65102
• Elder Abuse and Neglect Hotline: 800-392-0210